Recommend Someone will only display the verified seal of approval for those businesses and professionals with additional verification of their qualifications, insurance and registration with any required regulatory bodies.
Recommend Someone will only display the verified and recommended seal of approval for professionals and services verified by us and also highly recommended by others (with a minimum of 4/5 or 5/5 in their reviews and recommendations).
We listen to people who have had direct experience of a service and value all feedback and recommendations given.
Feedback about services we list is extremely important to us. Therefore, we make it easy as possible to leave a recommendation and review. This can be done via our online form, direct through the listing for the service used, using our feedback forms or via post.
We believe in supporting good businesses to grow so in the event of any complaint or concerns raised about a service listed with us then we aim to be objective, supportive and transparent. We promote resolution between any customer who has not had a positive experience and the person or organisation registered with us as a service.
All professionals and businesses adding a listing with Recommend Someone will formally confirm their compliance with our code of conduct. This includes for each person to always:
o Be reliable
o Be honest
o Be professional
o Maintain appropriate confidentiality for their customers.
o Comply with all relevant data protection and GDPR requirements in processing data relating to their work for a client.
o Complete all work in line with any referral made or offer listed.
o Be transparent in relation to any fees such as any call out rates.
o Only advertise and provide services within their competencies.
o Have valid indemnity insurance that protects the person they are doing work for.
o Ensure appropriate registration with their respective professional and regulatory bodies (where applicable).
o Ensure any offer or discount listed represents a genuine discount from the service routinely offered.
o Ensure any discount or offer is listed clearly in relation to any terms and conditions or restrictions.
o Be in position to fulfil the advertised service, as offered, on Recommend Someone.
o Deal with any complaint in a timely and effective manner.
o Declare any conflict of interest.
o Declare any inability to fulfil the offer or noncompliance with the above.
o To act in good faith at all times.
We will not share data for anyone leaving a review or recommendation but we rely on having some contact details to ensure that we can professionally audit reviews and recommendations. We believe this is essential to ensuring we can truly recommend services based on valid and fair reviews underpinned by direct experience of a service without any conflict of interest.
We cannot publish any reviews or recommendations for services not listed with us.